Frequently Asked Questions
Everything you need to know about your Lugz experience
How do I determine my correct shoe size?
We recommend referring to our comprehensive Size Guide available on each product page. Our footwear generally fits true to size, but specific boots may have a roomier fit to accommodate thicker socks.
What is your return policy?
We offer a 30-day return window for all unworn merchandise in its original packaging. Please ensure the tags are attached and the soles show no signs of outdoor wear.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the continental United States. Expedited shipping options are available at checkout for faster delivery.
Are Lugz boots waterproof?
While many of our styles feature water-resistant materials, only items specifically labeled as 'Waterproof' in the product description are fully seam-sealed to prevent water penetration.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Apple Pay.
How can I track my order?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery progress.